How to Spa

 

Appointments

I encourage advance reservations to ensure that your preferred treatment, time and/or therapist are available. However, day of bookings and walk-ins are always welcome based on availability. Prior to your service, you may be required to complete a Guest Pre-Treatment Form to safeguard your well-being and comfort, and to minimize any risk of injury.

Reservations for appointments may be assured with a credit card or a Spalon Euphoria gift certificate.


 

Cancellations

As a courtesy to other guests and myself, kindly give a 24 hour notice of cancellation to avoid a full charge.

Cancellations by Phone

I value your business and appreciate your cooperation with my cancellation policy. If you need to cancel your appointment please call (802) 276-5275 at least 24 hours in advance. Since I turn away other clients to hold your reservation, any cancellations with less than 24 hours notice (or no-shows) will result in full charges on your credit card or Gift Certificate/Voucher.

Online Cancellations

You can login to your account or email at any time to cancel and reschedule before the 24 hour deadline. My online reservation system will not allow an appointment to be cancelled or rescheduled with less than 24 hours notice. Missed or forgotten appointments cannot be cancelled or rescheduled. If you missed your appointment due to an illness or emergency, I will gladly issue a credit for 50% of your total service. Please call or email and I'll be happy to arrange a credit note for you.

For pre-purchased series of treatments, that session will be applied toward the series. Appointments booked for the same day are considered confirmed and cannot be cancelled.

Illness

I realize that sometimes a sudden illness (of you or a loved one) can prevent you from giving 24 hours cancellation notice. In this instance your credit card will be charged only 50% of your total regular priced service (or equivalent deduction from a gift certificate). Services booked at a promotional price cannot be refunded. Since I'm a small appointment based spa these charges cover my time and allows me to continue operating the business.


 

Promptness

Your arrival time will determine the length of your treatment, which will end as scheduled so that the next appointment may begin promptly. Arriving late will limit the time of your treatment, thus lessening its effectiveness and your pleasure. The full value of your service will still be charged.


 

Health Concerns

Please notify Me when scheduling treatments if you are pregnant, have high or low blood pressure, physical ailments, skin conditions or open wounds, allergies or any condition that may prohibit massage, skincare therapies or use of heat. I discourage excessive alcohol consumption prior to and immediately following spa treatments.


 

Gratuities

Gratuities are at your discretion and should reflect your satisfaction with our services. Typical gratuities range from 15-20% of the original service value. Exceptional service may be rewarded with additional gratuities.


 

Spa Boutique

To continue your spa regimen at home, most spa products used in the treatments and services are available in the spa boutique. Your professional specialist will leave your personalized recommendations for you at the end of your Spa treatments. The boutique is also the perfect place to find a gift for a loved one, take home a fun treat or pick up any items you may be out of.


 

Environment

Please respect the tranquil environment by silencing all electronic devices in the common areas, or by leaving them home. Use of electronics are not permitted in the treatment rooms. The spa facility is a smoke-free environment.


 

Children

I love children, however I am unable to accommodate them during your services. Please make appropriate arrangements prior to your appointment, so that you may relax during your visit with me.

I can provide many of the spa services to children ages 12 and above with parental supervision and consent.


 

Payments

I accept all major credit cards, personal and travelers checks, cash, or SpaWeek gift cards. Please present discounts, gift vouchers and gift certificates at the time services are rendered. Discounts do not apply to Spa packages, promotions, special events or holidays. Prices are subject to change without notice. A $30.00 fee will be charged for All returned checks.


 

Return Policy

You have up to 30 days to return an unopened item for a full refund.

If you purchase an item, try it, and are not happy with it, I will be glad to recommend a different retail item for you in exchange, or give you house credit. No cash or credit refunds will be permitted on opened products.


 

Miscellaneous

  • If you’ve engaged in any exercise immediately prior to your scheduled body treatments, please shower before your arrival.
  • The Spa provides robes, slippers and disposable undergarments when required. You may need/prefer to bring a bathing suit. During all treatments you will be appropriately draped. Please be sure to inform your service provider, when filling out the questionnaire form, if you are pregnant, have high blood pressure, heart ailments or any other conditions that may be contra-indicated for heat therapies, massage or skin care.
  • Herbal teas are available for your enjoyment during your visit with me.
  • I am unable to guarantee the best results if you do not use the high quality products recommended to you.
  • I reserve the right to refuse service.

 

Gift Certificates

Gift Certificates are available year round. They may be used to purchase retail products and services only. The dollar amount shown on the gift certificate determines its value. Gift certificates will not be replaced if lost or stolen. A gift certificate sale is final. Gift certificates are not redeemable for cash. All gift certificates must be present at the conclusion of your service(s). If you do not have your gift certificate with you, you are expected to make payment before you leave.